The LavaCon Content Strategy Conference: Spanning Silos, Building Bridges | November 5-8, 2017 | Portland, OR
Let’s Work Together: How SASB Implemented DITA and Changed Their Corporate Culture Lost in Translation

Let’s Work Together: How SASB Implemented DITA and Changed Their Corporate Culture Lost in Translation

The Sustainability Accounting Standards Board™ (SASB™) develops and disseminates industry-specific sustainability accounting standards that help public corporations disclose material, decision-useful information to investors. Because the Standards team needed to capture their research, track how it drove the standards, and publish the standards via multiple channels, SASB implemented DITA with a CMS.

Jessi Lawrence and Amber Swope worked with the SASB organization to change the culture from addressing individual team’s pain points to collaboratively designing the right solution for everyone. They leveraged their agile development approach with the content and tool development, and developed tools and processes that organically adapt to the Standards team’s existing daily workflow but still solve the larger problem of disconnected processes. Not only did the project change how the content creators and publishers work; it changed their relationship with the IT team, which moved from being a support organization to truly being a service organization.

In this session you will learn how implementing DITA is more than an opportunity to address technical and business requirements – it’s your chance break down barriers between teams and work together. Jessi and Amber describe how implementing DITA with a CMS not only changed how the content creators and publishers work, but also changed their relationship with the IT team, which moved from being a support organization to truly being a service organization.

Presented by Amber Swope and Jessi Lawrence

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