The LavaCon Content Strategy Conference: Spanning Silos, Building Bridges | November 5-8, 2017 | Portland, OR
Case Study: Streamlining Maintenance at Siemens Rail by Linking Content and Engineering Data

Case Study: Streamlining Maintenance at Siemens Rail by Linking Content and Engineering Data

In Spring 2016, Siemens Rail began operating state of the art trains from a custom built depot. The information required to operate and maintain these trains needed to be accessible and technically accurate, so that drivers, maintenance technicians and engineers could keep trains available and running on a full-service contract.

This talk shows how Siemens identified waste in their existing processes and used the DITA standard to create an innovative publication system. The system featured a web-based maintenance portal and knowledge base that capitalized on interactive 3D models, and iPad apps for the driver’s manual. User feedback and technicial contributions at the point of consumption, coupled with interactive information, have contributed towards an estimated 30% saving in train maintenance effort.

What you will learn:

You will see how 3D models proved invaluable during the authoring process, halving the upfront effort. You will also learn about some of the critical content architecture decisions that enabled the key reuse benefits and content creation savings for Siemens.

Overall, you will get a feel for the solution architecture and how dynamic delivery plays a vital role in the ongoing savings that Siemens is realizing.

Presented by Julian Murfitt

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