Enhancing the Customer Experience Using Dynamic Content Filters
Dynamic Content Filters enable users to select what content they wish to view on the fly. Admin users can opt to see only Admin-related tasks; Users of version 4.1 can filter content relevant only to their application version. Users in one country or continent can decide whether they want all the information available, or only that which is relevant to their region. This workshop will offer the benefits, offer examples, and show the results of dynamic content filtering.
Paula Stern is the founder and CEO of WritePoint Ltd, a senior technical writer and a long-time Adobe Technical Communications Suite user. She is also the main instructor and designer of the WritePoint Technical Writing Course, presented in both in-class and video formats. Paula is an Adobe Influencer, and has lectured in Israel, Europe and India. She is also a well-known blogger and help authoring expert.