Diego Dalia

Hands-On Design Thinking Workshop

IBM Design thinking is a Human Centered and collaborative approach that enables people with different background to work together by using creative tools borrowed from different disciplines to solve complex problems.

IBM Design Thinking integrates business (viability), people (desirability), and technology (feasibility). We keep the main focus on users, we develop empathy for them by putting ourselves in their shoes in order to deliver solutions that are meaningful to them, and that solve their problems and needs.

This half-day workshop will give you an idea of how to tackle challenges by solving problems with a creative, iterative and practical approach by working in team and stepping out of your comfort zone.

Join Diego Dalia and his team for a half-day hands on workshop, in which you will be exposed to the practice of the IBM Design Thinking framework. Diego will share tips on how to organise a workshop, how to facilitate it and how to get the most out of it.


I’m a designer with a background in Service & Interaction Design. I have lived, studied and worked in Italy, China, the Netherlands, and the Czech Republic and, since 2015, I have been based in Dublin, where I work at IBM Design as a Service & Interaction Design Lead. During my career, I have served in a broad range of roles, designing digital products and services in several sectors, including healthcare, human resources, and the automotive and travel & leisure industries. I’m passionate about designing interactions, delivering new experiences to users, and developing new systems for products & services. I hold a Master of Science in Service Design (Politecnico di Milano, Italy), a Master of Science in Design & Innovation (Tongji University – Shanghai, China), and a Professional Doctorate (PdEng) in Interaction Design (Eindhoven University of Technology – Eindhoven, the Netherlands).

I’m a passionate ethnographer and I love travelling. I try to enrich myself by discovering and learning new things about the places I visit, especially the sociocultural aspects, including music and food.

I’m actively involved in the Irish UX community, where I co-organize the monthly Dublin UX meet-up. I cofounded the first UX Camp Dublin (http://uxcampdublin.com/), and I’m currently working on some new projects, such as the Ireland chapter of the Service Design Network (https://www.service-design-network.org/), and the collective “Design Mentors”, which aims to provide free-of-charge mentoring services to designers.

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