Dawn Stevens

Maturing Process Maturity

Although tools, technology, and user expectations continue to evolve the content we produce, the processes followed while creating that content frequently remain rooted in what we’ve always done. To better respond to changing demands, we must leave behind our old concepts of information development management and adopt a new model of process maturity. Based on continuing conversations with leading information development organizations, this presentation examines key performance indicators for 10 characteristics that define mature organizations.


Dawn Stevens is the new president of Comtech Services. With 27 years of experience, including 16 years at Comtech, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable, technical information and training.

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