Steve Anderson

Changing Your  Authoring Tool with Zero Downtime: A Case Study In Change Management

Last year, the entire Salesforce documentation team of 70+ writers switched to Oxygen Author in a single day, with zero downtime.

In this case study, you’ll see how we made this happen:

  • Managing change for a large doc team – scope, moving pieces
  • Why zero downtime = awesome (and necessary, in our case)
  • Planning: automation, DITA, and communications
  • Training, rollout, and post-rollout support


After many years of writing technical documentation, he moved into software development, focused on information delivery. He currently leads a small team that creates all the tools and processes for developing and delivering documentation for Salesforce.

Co-Presenting With

Deepa Aswani