The Internet of Things: When Machines Interact With Their Own Technical Information
The focus on technical information to date has typically been about your customer being able to find the right content, quickly. As we move into the age of the Internet of Things (IoT), the discussion must move to how can machines proactively push the correct information to your customers. Imagine if a machine populated an installation guide or curated its own service information based on fault codes and other environmental readings to increase first time fix rate and overall customer satisfaction.
In this session you will learn:
- How to prepare your content for IoT
- How to add intelligence to your content
- How devices can push content to customers
Scott Youngblom is a co-founder of Oberon Technologies, a leading provider of provides expert services and software to help organizations create and deliver structured content that is optimized for the web, mobile devices, and consumer needs. Scott has over 18 of experience with automated publishing solutions and deep knowledge of various “best-of-breed” software publishing technologies. Scott has been a trusted partner for many Fortune 2000 organizations with initiatives to increase company revenue, decrease expenses, improve operational efficiency, and meet regulatory compliance and quality standards, Scott has been a trusted partner. Scott has worked across varied industries with companies including John Deere, Pearson Publishing, Abbott Laboratories, Eli Lilly, Johnson Controls, Department of Defense, Northwestern Life, Social Security Administration, General Motors, and many others.