Moving Your Organization Up the Knowledge Value Chain
As organizations migrate more of their content to structure, they increasingly seek to leverage that investment to overcome business challenges: providing quick access to relevant knowledge, joining disparate silos, and gaining business insights from how customers use content.
In this presentation we will present a Knowledge Value Maturity Model which portrays the key tracks leading to increased business value and helps you build an incremental and actionable roadmap to optimize your content use at a world-class level. We will walk you through a “day in the life” of a world-class organization that uses this model to leverage their structured content infrastructure for enhancing customer and partner interactions and reaping tangible business benefits.
You will learn:
- How to craft a long-term content roadmap for your organization
- How others in the industry are maximizing the value of their content
- Several use cases for optimizing your own content use
Joe Gelb, the President and Head of Business Development at Suite Solutions, has over twenty years of experience helping enterprises implement, maintain and capitalize on structured content. At Suite Solutions, he has spearheaded the development of advanced technology solutions for product content delivery. Joe believes that a key to success in any business is empowering customers with the knowledge they need to succeed in their goals.