Improve Your Customer Experience with Cross-touch Knowledge Delivery
According to Econsultancy’s Digital Intelligence Briefing, over 80% of companies see the delivery of excellent customer service as the primary way to truly differentiate over competition. In looking to provide a truly personal and interactive customer experience, organizations are revolutionizing the delivery and access of product documentation and shifting away from cumbersome PDF books. Today’s end users access product content through more than six different touchpointsto find information, submit questions, share knowledge and get answers across various channels and platforms. In this webinar, we will explore how companies can deliver personalized and consistent product documentation across all customer touchpoints to include web search, documentation portals, support knowledge bases, contact centers, and social customer communities while providing a cohesive and consistent user experience.
Gal has proven success in leading and scaling global enterprise software companies. Prior to serving as CEO at Suite Solutions, Gal was a partner in Trigger Partners, an investment company specializing in technology companies in Israel and in Brazil. Before his work at Trigger, Gal led M&A transactions at VERINT (NASDAQ: VRNT), a leader in customer engagement optimization. Previously Gal served for nine years in various executive management positions at Orsus, a pioneer and market leader in the field of Situation Management. Gal served as President of Orsus for four of those years, leading its acquisition by NICE Systems (NASDAQ: NICE).