Don Rasky

Case Study: Streamlining the Translation Process to Expand Your Global Footprint

Don Rasky, Sr. Technical Writer at Mitchell International, Inc. a leading provider of claims management and collision repair processes, along with Jose Sermeno, Product Evangelist of MadCap Software, will discuss how they worked together to develop a streamlined translation strategy scalable for organizations around the world.

Recognizing the need to move away from their antiquated online-translation tools, Mitchell embarked on an extensive research, request for proposal (RFP), and evaluation process to identify the translation and localization service provider that could best support its needs. With upwards of 5,000 pages of documentation to be translated, quality combined with customer service was critical to the company’s evaluation process.

In this session, Mr. Rasky will provide an overview of their search for a translation partner and how they established a results-focused RFP process, a consistent evaluation process and a thorough cost analysis. Finally, key results will be presented, including how Mitchell published nearly 50 multilingual Help file deployments for North America and Europe in 2014 alone – to French, Canadian French, Spanish, and German.


Don Rasky is a Senior Technical Writer at Mitchell International, Inc. in San Diego, California. His most recent adventures have seen him take the lead in a content conversion from RoboHelp X5, InDesign, and FrameMaker to MadCap Flare. He also coordinated the implementation of MadCap Lingo and multi-lingual help at Mitchell.

Co-Presenting With

Eric Shipman