Changing Your Authoring Tool with Zero Downtime: A Case Study In Change Management
Last year, the entire Salesforce documentation team of 70+ writers switched to Oxygen Author in a single day, with zero downtime.
In this case study, you’ll see how we made this happen:
- Managing change for a large doc team – scope, moving pieces
- Why zero downtime = awesome (and necessary, in our case)
- Planning: automation, DITA, and communications
- Training, rollout, and post-rollout support
Deepa has spent nearly 13 years creating technical content in various formats, including commercial publications and e-learning. She led the Oxygen rollout and training for the Salesforce doc team. Currently, she writes documentation for Salesforce Communities.