Collect Metrics…Like a Boss!
You probably know what metrics your boss wants from the team. Do you know what your boss’s boss wants? Or what her boss wants? How can you be sure that the metrics you are collecting and the KPIs you are measuring actually matter to anyone? Learn about three key measures higher ups value without learning them from a nerve-wracking skip skip skip level meeting, and understand how those measure make the CDOC group look like business geniuses.
Chris Bridgen has been managing things for years. Managing to irritate his teenage son with corny puns, mostly. When not inducing groans at home, he is the strategist for the 200+, worldwide CDOC organization at telecommunications vendor and IP giant Alcatel-Lucent.