Content initiatives are putting new demands on technical communication—improving customer experience, building interactive documents, including advanced visualizations, integrated translations, and more.
To meet these requirements, we must increase the velocity of technical communication. That means stripping out inefficiency and creating content development workflows that eliminate wasted time. Most publishing systems are ill-equipped for flexible, fast, and changeable production. Instead, they are intended to support a manufacturing process, in which the result is static (like print or PDF).
For today’s workflows, this approach is not good enough. We must increase our velocity so that we can support the requirements that are coming.
Sarah O’Keefe is the chocoholic founder of Scriptorium Publishing. Scriptorium specializes in streamlining publishing processes for clients in telecommunications, defense, technology, and other contentrich industries. Typical projects are content strategy for technical communication, XML implementation, and build automation for publishing systems.
As a speaker, Sarah strives to balance entertainment and information. In 2002, she received her Certified Technical Trainer (CTT+) accreditation from CompTIA. Her presentations at international, national, and regional conferences (including STC, tekom, and WritersUA) have consistently earned high ratings.
Sarah is the primary contributor to Scriptorium’s blog, Palimpsest. Her official publishing credits include Publishing Fundamentals: FrameMaker 7 (originally published as FrameMaker 7: The Complete Reference), The WebWorks Publisher Cookbook, Technical Writing 101, FrameMaker 5.5.6 for Dummies, and numerous white papers.