In this session, attendees will learn how the technical documentation team at salesforce.com uses Chatter, a proprietary internal real-time enterprise social networking to communicate and collaborate on documentation projects and with other teams in the organization. We are one of the most active social network users within the company. We gather information from various engineering groups, marketing, localization, and support teams to generate documentation in a variety of formats for internal users as well as customers.
Even though each writer is responsible for documenting a certain product area, we frequently have to make updates across the entire documentation set. Maintaining a high level of communication, cooperation, and information sharing among the teams is crucial to make sure that nothing is lost. For us, enterprise social networking has made it a lot easier to connect with people in other departments. It turned the company into a community, where people feel connected despite geographic and functional divides.
Sabine Bennett is a meteorologist, computer journalist, and technical writer. Born and raised in Germany, she graduated with a Ph.D. in Meteorology from the Leibniz Universität in Hannover, Germany. She got sidetracked into writing and has been a journalist and technical writer for more than 15 years. Currently, Sabine works at salesforce.com in San Francisco as a writer for the Documentation and User Assistance Team.