We spend our lives interacting with things. For many different reasons; for enjoyment, for education, for relaxation. But for many years, we’ve reduced the interaction level or “flattened out” the experiences we offer our users and focused on getting our content out on paper. And that made sense—as paper was the dominant method of sharing information, we did the best we could with what we had.
However, as technology has become more advanced (and pervasive) we’ve moved to PCs, then laptops and now mobile devices—phones and tablets. And as this mobile technology becomes more powerful we’re starting to do new things with it. We don’t just look at one screen; we look at two or even three at the same time. We watch one screen while referencing another. Text isn’t enough. We expect video, audio, and augmented reality. We’re starting to share information between screens and use and share experiences between our screens and those of our friends.
Join Charles Cooper, VP of The Rockley Group, as he provides examples of new methods of sharing information, interacting with our customers, and guidelines and pointers for implementing these new technologies.
Charles Cooper is Vice President of The Rockley Group, Inc. He has over 20 years’ of experience in quality assurance and over 15 years of experience in eContent, user experience, taxonomy, workflow design, composition, and digital publishing. He teaches, facilitates modeling sessions, and develops taxonomy and workflow strategies.
Charles has assisted companies by analyzing their content, current workflow, and taxonomy systems; helped to create new ones; and worked to ensure that they are maintained on a consistent basis. He not only understands process, he understands production tasks and can design a process that works for everyone in an organization. Charles always keeps the voice of the customer in mind when developing solutions.
He has a strong background in process and business planning and believes that taxonomies, structure, organization, workflow, and quality assurance processes must be designed to support the company as they work to provide products and services that their customers need. Charles is a coauthor of DITA 101: Fundamentals of DITA for Authors and Managers and eBooks 101: The Digital Content Strategy for Reaching Customers Anywhere, Anytime, on Any Device. .