In this hands-on, interactive workshop on improving the user experience, learn how to plan your next help project to include not only the print or online materials, but to also use the best practices in giving the audience what they need, in the format they want, and at the time they
Using the latest Adobe Technical Communication Suite (if you don’t have it, we’ll have 30 day trials for you to use) create a full documentation plan, build content, develop videos, and combine your content into one seamless deliverable. Publish to formats including PDF, online help, and even to YouTube.
Learn to use the tools correctly and plan for success. When done, return to your job with the tools, tips and tricks to ensure you can deliver what your users want.
Bernard Aschwanden is a content strategist, a publishing technologies expert, and an author. He is a Director of the Society for Technical Communications. A certified trainer, he teaches DITA, content management, minimalism, and topic-based writing. He helps clients understand their documentation needs, analyze and convert legacy docs, review workflow, and identify best practices, to reduce costs and discover savings.