Many DITA and component content management implementations begin and end with technical communications. But is that all there is? Can you extend the value of DITA to other functional areas such as training and support? Our answer is “Yes.” This presentation takes a look at the opportunities and challenges for cross functional sharing of information with training organizations and helps you look ahead to what’s next in your journey to deliver on the full benefit of shared content.
In this presentation, we will provide a roadmap for success that addresses the following topics:
- Making the business case
- Identifying the information design that links your implementation with the business case
- Evaluating your learning model and content for use with DITA
- Overcoming such objections from the learning community as we have to use PowerPoint
- Leveraging the functionality of the DITA learning and training specialization including linking such
- features as aligning learning objectives and certification questions to content
Amber Swope is an internationally recognized expert on DITA who specializes in helping teams design and implement unified content development environments for XML content. These environments provide custom, integrated support for authoring, storing, publishing, and localizing content. With over 20 years of experience in the information development field and 9 years of DITA expertise, Amber helps teams develop and optimize their environments to improve efficiency and reduce costs. Amber holds a Masters in Technical and Professional Writing and a Certificate in Computer Technical Writing for Northeastern University.
Joan Lasselle is President and founder of Lasselle-Ramsay, Inc. Joan has over 25 years experience designing and developing new product content and training for high tech, healthcare, finance and insurance industries. Since 2000, Lasselle-Ramsay has worked with their clients to help them move to the use of XML/structured content to help streamline the development of content and customize output in multiple forms and formats. She is a past board member of Content Management Professionals (CMPros), and a regular contributor at industry conferences. Joan holds a M.Ed. from the University of Oregon.