Pam has 20 years experience in communications, content management, and technical writing. She specializes in content reuse, topic-based content creation, DITA conversions, and trends in user assistance. When she's not researching and implementing new ways to involve customers in user assistance, she can be found presenting at conferences, teaching Technical Communications courses at the local college, or hiking with her dogs. Pam has a BS in English/Spanish Education from The Ohio State University and a MA in English/Professional Writing from Wright State University.

Pam Noreault

ACI Worldwide
Pam Norealt
Pam has 20 years experience in communications, content management, and technical writing. She specializes in content reuse, topic-based content creation, DITA conversions, and trends in user assistance. When she's not researching and implementing new ways to involve customers in user assistance, she can be found presenting at conferences, teaching Technical Communications courses at the local college, or hiking with her dogs. Pam has a BS in English/Spanish Education from The Ohio State University and a MA in English/Professional Writing from Wright State University.