Karen Buchanan is Senior Manager of Information Development Team for the IBM Sterling Commerce products in IBM's Industry Solutions Software Group, where she leads 4 teams of 50 writers, editors, and information architects across multiple US locations and Bangalore, India. Karen holds a BA in English from Bowling Green State University and an MBA from Franklin University. She has worked in various technical writing and documentation team lead and management roles for more than 20 years.

Karen Buchanan

IBM
Karen Buchanan
Karen Buchanan is Senior Manager of Information Development Team for the IBM Sterling Commerce products in IBM's Industry Solutions Software Group, where she leads 4 teams of 50 writers, editors, and information architects across multiple US locations and Bangalore, India. Karen holds a BA in English from Bowling Green State University and an MBA from Franklin University. She has worked in various technical writing and documentation team lead and management roles for more than 20 years.

Sessions Presented by Karen Buchanan and Bob Zebian