Karen Buchanan is Senior Manager of Information Development Team for the IBM Sterling Commerce products in IBM's Industry Solutions Software Group, where she leads 4 teams of 50 writers, editors, and information architects across multiple US locations and Bangalore, India. Karen holds a BA in English from Bowling Green State University and an MBA from Franklin University. She has worked in various technical writing and documentation team lead and management roles for more than 20 years.

Bob Zebian

IBM
Bob Zebian
Bob Zebian is an Advisory Software Engineer in the IBM Software Group, Sterling Commerce. Bob holds a BA in English from Penn State. He has worked in the Information Development field for 30 years. He has spoken at several conferences and written several papers about subjects such as DITA and Web analytics.

Sessions Presented by Karen Buchanan and Bob Zebian