Andrea L. Ames, M.S., is a Senior Technical Staff Member and Information Experience Strategist and Architect at IBM where she is responsible for driving broad initiatives to improve the total information experience.

Prior to IBM, Andrea was an information strategy, architecture, and usability consultant, helping large and small businesses to engineer their product development processes to design and create information in ways that enhance product usability, increase and accelerate user productivity, increase product adoption and customer loyalty, and support business and marketing goals.

Andrea has more than 25 years of experience in technical communication. She is a Fellow and past President (2004-2005) of STC, a Distinguished Engineer of the ACM (the first technical communicator to achieve this distinction), a Senior Member of the IEEE, and a member of SWE, ASIS&T, IAI, UPA, and ATTW. Andrea designed, coordinates, and teaches in the University of California Extension (Santa Cruz) certificate program in Technical Writing and Communication, she has published two award-winning technical books and more than 50 papers and articles, and she speaks regularly at conferences and professional organization meetings around the world.

Friend her on Facebook (http://www.facebook.com/alames), follow her on Twitter (@aames), and give her a reason (your readership!) to post more regularly to her blog, Think More, Write Less.

Andrea Ames

IBM
Andrea Ames
Andrea L. Ames, M.S., is a Senior Technical Staff Member and Information Experience Strategist and Architect at IBM where she is responsible for driving broad initiatives to improve the total information experience.

Prior to IBM, Andrea was an information strategy, architecture, and usability consultant, helping large and small businesses to engineer their product development processes to design and create information in ways that enhance product usability, increase and accelerate user productivity, increase product adoption and customer loyalty, and support business and marketing goals.

Andrea has more than 25 years of experience in technical communication. She is a Fellow and past President (2004-2005) of STC, a Distinguished Engineer of the ACM (the first technical communicator to achieve this distinction), a Senior Member of the IEEE, and a member of SWE, ASIS&T, IAI, UPA, and ATTW. Andrea designed, coordinates, and teaches in the University of California Extension (Santa Cruz) certificate program in Technical Writing and Communication, she has published two award-winning technical books and more than 50 papers and articles, and she speaks regularly at conferences and professional organization meetings around the world.

Friend her on Facebook (http://www.facebook.com/alames), follow her on Twitter (@aames), and give her a reason (your readership!) to post more regularly to her blog, Think More, Write Less.